Terms and conditions of purchase

As soon as the payment is completed you will be reinstated go to the print page of the purchased ticket and you will receive an e-mail containing the link to print the voucher that will allow access to the museum.
It is advisable to write down your e-mail address correctly and we invite you to check your mail box so that it is not full or does not contain filters that prevent receipt from our address such as spam or antivirus filters. The Jewish Museum of Rome is not responsible for the non-receipt of e-mails by the customer’s electronic system.
It is necessary to show up at the museum entrance with the voucher and an identity document.
On the basis of art. 1173 and following of the Italian Civil Code, after making the online payment it will no longer be possible to cancel the purchase made and, therefore, no refund can be requested.
The presale service is activated in accordance with the legislative decree of 22 May 1999 n.185.
Attention, in compliance with the aforementioned legislative decree, there is no right of withdrawal. We therefore invite you to carefully check the data entered before confirming the purchase.

The Jewish Museum of Rome applies a commission on each transaction for the management of the presale service (“Booking Services”). The Service Fees due in relation to each entry ticket are specifically indicated during the purchase process and, in particular, in the cart and in the order summary, together with the total amount. In the case of conclusion of the contract, they are also indicated in the order confirmation email.

Applicable law and competent court

The sales contract between the customer and the Foundation for the Jewish Museum of Rome is to be intended as concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his / her municipality of residence or elective domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Forum of Rome.
Link to the European Commission website for online dispute resolution.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=IT